‘Social Listening’: Unilever Looks to Exploit Vaseline’s Social Media Breakthrough.
As a product discovered over 150 years ago on a Pennsylvania oilfield, the modest tin of Vaseline could hardly be considered an obvious target for online content feeds.
Yet the brand’s emergence as a popular subject on TikTok has placed it at the forefront of an marketing transformation, in which large companies are investing heavily in content creators and reducing expenditure on marketing items in traditional media.
A Journey from Drilling to Digital
First created commercially in the 1870s by a chemist, Robert Cheeseborough, who observed drillers rubbing their skin with a residue from oil extraction. Today, a spree of amateur-created clips have chronicled its broad application in “practical tricks”.
Promoted as a remedy for cleaning shoes or making fragrance last longer, along with a cure for creaky hinges. Its use has even extended to combat the nuisance of chip seasoning clinging to fingers.
Leveraging the Buzz
Spotting its digital renaissance, strategists within the corporation boosted the tips by having their research teams evaluate the claims and sharing the findings with influencers.
Claims that Vaseline reduced the sensation of spicy food on lips were confirmed. This was also the case for ideas it could prolong perfume and rejuvenate purses. Proposals that it might whiten teeth or extend lashes were disproven.
The ‘Digital Ear’ Approach
Outdoor advertising and television commercials would once have been the cornerstone of its marketing push. However, this online trend has persuaded leaders to dramatically increase investment in content creators.
This monitoring of online platforms to shape commercial tactics has been termed “social listening”. The company's chief executive, recently appointed, has stated the intention is to spend half of its colossal advertising budget on platform-based material.
Shifting to Modern Engagement
A leading Unilever executive, who is spearheading the social media effort, said the company was simply adapting to new ways of reaching consumers. She said participating on platforms “without killing the party” was paramount.
“How do brands authentically become part of the conversation? That’s always what we’ve been trying to do as brands, back to when people were hanging out their laundry and talking about what they used.
“There’s this moving away from a broadcast model, where we would just broadcast out … Currently, it's countless discussions, various groups. The shift of the algorithms means that these audiences appear specific, however, they are large.
“Ensuring your product is discussed by other people, recommended by peers, this builds credibility and connection. Creators are critical to that. We’re really scaling this advocacy model.”
A Seismic Media Shift
The approach indicates dramatic transformations taking place in media consumption, with the youth demographic allocating more attention to social media platforms than television, magazines or radio.
The transition is visible in drops in broadcast and newspaper ads. Within the United Kingdom, ad revenues for primary networks have fallen by more than £600m in inflation-adjusted terms since 2019.
The Creator Economy Boom
It also reflects a media convergence as large companies almost become production houses themselves, linking up with numerous influencers to promote their goods.
A commercial director at a major talent agency said: “Naturally, an exodus of attention out of certain traditional media outlets and they’re spending a lot more time on digital video and image apps than they are watching live TV or reading print.
“Numerous corporations inform us audiences believe endorsements from the individuals they follow compared to commercial messages. This is a persistent pattern.”
He noted companies can reduce costs by targeting content creators over large-scale legacy ad buys, which also enables easier content adjustment to see what works.
This strategy is expanding. Advertising spending on digital creator partnerships is rising at quadruple the rate than the broader media sector. In the US, it has over doubled since 2021 and is forecast to attain substantial figures in 2025.
TV's Lasting Role
Despite the huge changes, experts said they believed TV advertising still had a prominent role to play, as broadcasters retained the power to frame public debate.
She added: “A top-tier ROI marketing event is still major broadcast spectacles. It’s not about those broadcasters saying: ‘Oh, we’re not relevant any more.’ The focus is on who seizes focus … I think there’s 100% a place for them.”